Chatbots and their Roles in Multiple Industries for Business

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Two new industries – healthcare and banking – are on the verge of becoming the next big users of chatbots. Why these industries?

Chatbots have been recently been useful for industries across the board, here’s a look at the Chatbots in different industries and how they are helping business.

E-commerce

1800Flowers was one of the first companies to use chatbots for direct sales. You can browse and buy your flowers without ever talking to a person or even visiting the site. There are multiple Chatbots for retail and e-commerce like ordering a Pizza to  shopping for clothes.

The press

Many applications like Wall Street Journal and CNN rely on chatbots to help users customize their news and offer daily updates. There are also applications, such as Line and Quartz, specifically designed to help you receive daily news via a chat interface.

Tourism

Chatbots such as KAYAK, SnapTravel, Skyscanner are used as personal travel assistants to get prices, reviews and keep abreast of the changing weather and other things that could affect your trip.

Although chatbots can not completely replace human customer service to solve problems, they can quickly become an invaluable tool for frequently asked questions or for performing basic tasks such as communication.

Chatbots in the health industry

Although you do not imagine asking a health question at a chatbot, note that health is one of the biggest growing chatbot markets in the world. You will not receive any prescription or diagnosis from a chatbot, but for common questions or even to locate patients or healthcare professionals, chatbots could easily find their way into a medical practice.

Chatbots in the banking sector

The bank via chatbots is infinitely faster for the bank and its customers. Why call your bank or connect to a mobile portal to find your balance when you can send a message on your bank’s chatbot with your request?

Chatbots in the banking sector are designed to handle everything from deposit checks to money transfer and processing of basic questions. They can even be used to avoid fraudulent transactions without having to spend more than 20 minutes on the phone.

The biggest obstacle with these types of chatbot is to make sure the servers need to be secure. For example, if a stolen phone is used, the thief can not talk to your bank’s chatbot, so there may be conversational security checks to prevent this from happening. Chatbots quickly become one of the most versatile tools in the digital age. When properly programmed, they can be valuable tools for almost every industry. If you spend a good part of your day answering the same questions to your customers, it might be worth investing in a conversational robot for your business.

 

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