Chatbots are a helpful tool for businesses that want to take their marketing strategy to the next level and are looking to create a strong customer service. With the leaps of advances in AI technology and machine learning, chatbots have become and are becoming more popular than ever. Their flexible nature allows the chatbots to continue to evolve, become even better, and probably even perform a central role in customer service in all different types of industries.
AI was once considered a luxury for Fortune 500 companies, but that’s not the case anymore. A number of small businesses have leveraged AI technology to improve their operations, connect with their customers on a deeper level, and boost their sales.
Let’s discuss the latest chatbot trends to keep an eye on.
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