chatbot-strategy

5 Steps To Creating a Successful Chatbot Strategy

With 80% of companies planning to implement some type of chatbot by the end of 2020, it is becoming increasingly popular to use a chatbot for improving business processes.

Most companies implement a similar procedure: create a chatbot, promote it, engage with users through it, and grow your business.

But one of the most important things that this procedure requires is a tightly bound strategy that makes it work.

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chatbot-advantages

5 Advantages of Using a Chatbot for Your Business

Chatbots are getting quite popular in the marketing industry since they are bringing up a new and more efficient way for businesses to interact with their community, and more importantly with their customers, riding on the exploding popularity of messaging apps. Adopting this innovative concept can give you a definitive advantage over your competitors.

Here are 5 advantages of using a chatbot for your business:

 

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Chatbots in Marketing: How Chatbots Helps Convert More Leads

As we progress into 2020, with the digital era at its peak, it becomes harder and harder for brands to break through the noise and make themselves heard. Also, with all the marketing clutter on the internet, people like it when something out of the mess is personalised for them.

That is why brands have been approaching their marketing strategies to create personalised campaigns for their consumers. But the problem is that with such a vast number of online followers, most brands can’t keep up with creating a personalised experience for everyone. The best solution for this problem is to create a chatbot that represents the company at the very forefront of all communication: social media.

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How Therapy Chatbots have the Potential to Transform Psychology

Chatbots have been paramount in advancing countless industries through the modern era of technology and social media. Companies have used them to ensure round-the-clock customer interaction and service but their true revolutionary leap lies in their work in the psychology sector. Chatbots are certainly not a replacement for human interaction, but they are an essential always-available resource, which isn’t always the case for human practitioners.

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3 Steps To Create The Perfect Government Chatbot

Chatbots are slowly taking over every aspect of a business, right from customer service to marketing. Their efficiency and usefulness have been proved time and again. We see that even Government organisations are starting to understand the benefits of having a chatbot incorporated into their activities. But developing a bot for a government organisation poses a lot more risks. Here are some steps to consider to ensure you don’t make any errors –

  • Ability To Handle Complex Conversations

Chatbot agencies must ensure that the bots are built to support complicated conversations and provide them access to data repositories that can help them solve the user query (ex- calculating social security benefits). Your bot is of no help if it does not have the right access to resources to help citizens with their day-to-day concerns.

  • Smooth Conversational Experience

Just as it is important to make sure your bot is smart and has access to the right data, it is also equally important that there is a smooth cross channel integration. Yes, a bot cannot provide all the answers, but it must be well connected to direct the user to the right channels without causing any confusion. This will help end users get the same information from chatbots as they do from more traditional channels like web and mobile.

  • A Bot That Can Explain Itself

We’ve now created a smart bot seeped with the right information, the next step is to ensure that the users can easily understand what the bot is trying to communicate. Step away from technical jargons and complicated words. The goal is to simplify things for the user and not complicate it further. Agencies need to be prepared and choose a chatbot platform that can easily explain its decisions in clear and understandable language. This will help build the authenticity of the bot and increase the public trust.

Are Chatbots The Future of Insurance?

The Chatbot is one of the hottest topics in most businesses across all industries. Indeed, in full digital acceleration , companies want to modernize their services , and in particular their customer relationship. Chatbots undoubtedly represent a quick optimization solution : a recent study by Gartner shows that 85% of the customer relationship will be automated by 2020. And one of the main sectors concerned is insurance.

The challenges of digital are considerable for insurance companies: they must not only adapt their business models to the needs of consumers, but also digitize their internal processes. A recent CCM Benchmark study of more than 1,370 users shows that 49% of respondents would be willing to use Chatbot to contact their advisor . However, they would not give up the opportunity to interact directly with their bank or insurance.

Chatbots as insurance advisers?

Bots are blessed bread for the entire sector at the time of the big data explosion. They are able to learn and adapt as they are used and search for information in large volumes of data in seconds. Artificial intelligence allows properly programmed Chatbots to recognize patterns and repeat actions from certain words, phrases or other stimuli.

The future of insurance?

With the bots advisors, insurance companies are bringing their services into a new era. The Chatbots allow them to answer most of the questions of the insured, that they relate to the offers and tariffs and their conditions, but also on the declaration of claims and the prevention. For a frictionless customer experience, think of a bot Messenger or WeChat : the customer contacts you directly from his account.

Be careful though, the first versions of a Chatbot are never satisfactory! The agency needs to “teach” it how to react to a given interaction. Finally, users must be aware that they are dealing with a bot and not a human agent, to avoid disappointment with the service or the company.

The future of Chatbots in the insurance sector will obviously depend on the development of artificial intelligence . The more machine learning and algorithms are improved, the more interactions with Chatbots will come closer to a human conversation.

Things To Consider Before Branding Your Chatbot

Chatbots are very efficient when it comes to solving problems for a business. There is a huge influx of chatbots by different brands and companies, there arises a need to ensure that your bot stands out. Branding your chatbot can help tackle this problem. By creating a separate identity for your bot, you can ensure better recall value by its users.

Although, branding is an important step towards creating a successful chatbot, here are some factors that you have a consider before creating branding your business chatbot –

Setting a realistic goal

It is true that technology has come a long way and almost anything is achievable with the help of artificial intelligence and virtual assistants. But, creating a bot that can perform multiple activities takes time and you might end up losing the focus on why the bot was created in the first place. For this reason,the bot must have a clear, achievable goal that it can perform perfectly every single time.

Chatbot should align with your brand

It is important to develop a bot whose persona is aligned with your brand and its values. If your bot is entirely different from your brand, the result will be unfavourable for your business.Make sure your bot is consistent with the overall brand experience your customers are already aware of.

Chatbot must be relatable to your target audience

The personality of your bot must be in sync with your target demographic. Let’s say you are cool e-commerce clothing brand for young women, then your bot must be funny and quirky and full of life. It must be like a best friend you go shopping with. But if your bot is formal and to the point, the users cannot relate to your bot.

Do you have any other factors that can affect the branding of your bot? Let us know in the comments below!

How Can Restaurants Benefit From Chatbots

Chatbots have become a rage! It is being leveraged by global and local businesses irrespective of their industry or sectors. The verdict is in – Chatbots are universally helpful.

Chatbots are helpful because they help reduce manual intervention and still provide instant solutions to the user. Time is an important factor that helps the user decide if they want to go with a particular brand. Especially when it comes to time sensitive businesses like owning a restaurant.

Incorporating chatbot for your restaurant is a great way to move your business to the next level. It provides a seamless service to your customers. It begins right from making reservations. Customers can easily make reservations using their smartphones instead of having to call the restaurants. This service can be extended to when the customer is waiting in line for a table, a chatbot can also help notify the customer when their table has been set up. This creates an enjoyable dining experience for the customer right from the start.

Let’s say, the customer is seated at the table and wants some suggestions on what to order or they want to know the chef’s signature dishes. Instead of waiting for the waiter to drop by the table and give his 2 cents, the customer can easily get this data through a chatbot.Similarly, if a customer wants to order steak but he’s not sure as to what wine would perfectly go with it, all he has to do is ask the bot for recommendations.

Customer loyalty is the key to any successful restaurant business. By providing exceptional service with the help of manual labour and AI, your business surely has the recipe for success 😉

Chatbots Vs Live Chat – Who Will Win The Battle?

We’re all familiar with the word artificial intelligence which has given birth to “Chatbots”. Chatbots are softwares that can have textual conversations with humans. Companies have been betting big on bots ever since its launch. Tech giants spent approximately $30 billion on AI in 2016.

But simultaneously, people have been all praise for live chats. So the question is, which is the better one? Both of these systems have their pros and cons. Let’s go into detail for that.

Chatbots

The biggest advantage of the chatbot is that it is instant and is available 24×7. People want responses immediately and they don’t want to wait for answers. It is also quite economical for business owners as they need not pump up too much money into creating chatbots. Due to developments in technology, there are easy softwares available to create chatbots. It also eliminates the need for having a human representative, thus, reducing cost. The human interference can be utilised for more important activities than for addressing menial queries.

But there is a downside to chatbots too. There is a limit to the kind of queries they can answer. The more complex the query, the more difficult for the bot to give an accurate answer. It’s not impossible but it does involve a lot of money and work on the bot. Whereas, live chat can help eliminate this problem.

Live Chat

Live Chat has been gaining popularity amongst businesses too. It eliminates the problem of waiting time and provides users with instant replies. Unlike chatbots, live chats are handled by actual human beings, so they have the ability to answer complex questions that a bot might not be able to answer. But the question comes to the availability of the service. Can the live chat service be made available 24×7? And if it is made available, then more employees have to hired for this job, which only increase the cost to the company.

As mentioned above, the battle between these 2 cannot declare a clear winner. It depends upon the goals, objectives and problem areas. And these criteria may differ from company to company. It’s about studying both these features and knowing your needs to find the perfect solution. The solution might even be a combination of chatbot and live chat.

Have you incorporated a live chat feature or a chatbot for your business? Let us know your story in the comments below.

How ChatBots Allow You To Increase Your Sales

Artificial intelligence and machine learning are undoubtedly the most controversial technologies of recent years. Both have proven great potential and have changed the way we think about all industries, including the sales department. Chatbots, more precisely, are a real competitive advantage for all companies. In particular, they help support customer service and make it more qualitative.

Chatbots can today boast of being indispensable in the marketing strategy of a company. They are a real ally, especially in instant messengers, because they can target and engage consumers.

Numerous studies have shown that chatbots have an obvious impact on sales. They are not negligible in the company strategy.

What is a chatbot?

A chatbot is an artificial intelligence system that is used by companies to communicate with their customers through instant messaging applications. Through natural language learning, chatbots are able to identify consumer queries and offer relevant answers.

The answers are less and less robotic
The use of “machin learning” allows chatbots to create new answers simply thanks to past data. These advances are aimed at increasing the quality of customer service. Today, good customer service is the key to conquer the consumer. Chatbots allow customers to interact with the business 24/7.

Why should I think about it?

Before implementing a chatbot in your business, the marketer must first consider the different technologies, because each of them has its own goal.

The goal of marketing is to reach its target and communicate on how a product can dramatically improve the lives of consumers. For the businessman, the goal is to increase sales and grow the company’s revenue. The chatbot can do both things at the same time.
The growing popularity of instant messaging applications has dramatically increased the range of possibilities.
People love instant messaging and they spend a lot of time there. Facebook Messenger has about 1.2 billion active users per month. Thus, the application represents an indispensable tool.

The opportunity for chatbots for your business
By improving the customer experience with chatbots, the customer is encouraged to inquire when he asks a question. The problem is that the customer does not necessarily intend to buy.

High engagement rate
This is where the chatbot comes in. After the conversation with the potential buyer, he can relaunch the customer on the product that interested him with promotional offers for example. This message is found directly in the customer’s inbox and is therefore likely to be open.
A chatbot messenger does not need to target upstream clients, this is a real benefit.

Analyzing and collecting data
By collecting and analyzing data, when a consumer comments on something, for example, the company collects valuable information. Chatbots have the ability to collect and analyze this crucial business information that may not be seen by staff.
Clients are better able to speak and express themselves when they know the person they are interacting with. It’s the same for chatbots.

Test the products. 
Artificial intelligence simplifies the work of marketers. A company can test two product offerings at the same time. For example, 500 people can test a wording, a product presentation or a positioning. A sample of 500 other people can test a second version. This option allows a better understanding of the product and therefore better position it.

Guide sales. 
Chatbots have become a real sales management tool. When a bot collects all the necessary data (including consumer behavior), it can offer the right product. The interactions between the bot and the consumer begin with the creation of the desire, then the selection, the order and finally the payment. It is a short and flawless circuit without human errors.

To conclude, integrating artificial intelligence into a business is relevant. The only brake is the budget. This decision must be made according to the criterion of size: large companies should not hesitate to introduce. As for the companies of intermediate size they must think twice. Integrating a lower quality chatbot can be disastrous for the customer relationship.