Application of Chatbots in the Gaming Industry

The gaming market is vast and has expanded greatly in recent years, both in the form of in-app mobile games, online and console multiplayer games. Its worldwide market is expected to grow to $180.1 billion by 2021. That being said, chatbots are proving to be a solid solution for in-game customer support to meet players’ high expectations for fast customer service.

Bots can immensely lower support costs for gaming companies while exponentially speeding up resolution time which is why companies are jumping at the opportunity to integrate chatbots in their gaming foundations.

Continue reading Application of Chatbots in the Gaming Industry

Your Business Needs Voice Bots To Thrive. Here’s Why.

The market of voice bots has been on a rise for several years now while facing a very convenient rate of adoption by various industries. By 2024, it is assumed that the voice bot market size will exceed a whopping $1.34 billion. Judging by the numbers, it’s insane how powerful and essential voice bots will become in the near future. 

Alongside voice bots, AI has developed immensely and has become necessary for the brands to keep up with the technology pace of their customers and offer a consistent brand experience whether it is travel, education, insurance or any other industry for that matter.

Continue reading Your Business Needs Voice Bots To Thrive. Here’s Why.


5 Chatbot Trends To Help Grow Your Business

Chatbots are a helpful tool for businesses that want to take their marketing strategy to the next level and are looking to create a strong customer service. With the leaps of advances in AI technology and machine learning, chatbots have become and are becoming more popular than ever. Their flexible nature allows the chatbots to continue to evolve, become even better, and probably even perform a central role in customer service in all different types of industries.

AI was once considered a luxury for Fortune 500 companies, but that’s not the case anymore. A number of small businesses have leveraged AI technology to improve their operations, connect with their customers on a deeper level, and boost their sales.

Let’s discuss the latest chatbot trends to keep an eye on.

Continue reading 5 Chatbot Trends To Help Grow Your Business

Conversational AI – 4 Marketing Strategies for the Education Sector

Are there some marketing strategies you haven’t yet explored which can boost your admissions? Is Conversational AI the thing you should go for?

Every industry is quite familiar with chatbots. It guides your customer by solving basic queries and generates a lead.  But how is a conversational AI chatbot different from a regular chatbot? Yes. You guessed it. Personalisation it is!

Continue reading Conversational AI – 4 Marketing Strategies for the Education Sector


5 Steps To Creating a Successful Chatbot Strategy

With 80% of companies planning to implement some type of chatbot by the end of 2020, it is becoming increasingly popular to use a chatbot for improving business processes.

Most companies implement a similar procedure: create a chatbot, promote it, engage with users through it, and grow your business.

But one of the most important things that this procedure requires is a tightly bound strategy that makes it work.

Continue reading 5 Steps To Creating a Successful Chatbot Strategy


6 Features that are Essential for an Effective Voice Bot

A voice bot is a virtual ‘bot’, a program that converses in a way that makes sense with the help of a pre-defined logic. An effective and automated one is integrated with Artificial Intelligence (AI) and Natural Language Processing (NLP), created to simulate uni or bilingual human conversations.


Voice bots can be easily classified with respect to how they function and their quality of conversation. Here are 6 features that are essential for an effective voice bot:


1. Intent Analysis

This is perhaps the most essential feature for a good voice bot. To initiate a successful automation voice process, voice bots need to be smart and pass off as actual humans or as close as possible. From reaching the right person to understanding the sentiment in the conversation and acting accordingly, voice bots need to have an analytical processing core to automatically tackle situations and learn from them.


2. Conversation Analysis

Your bot needs to be a ‘good listener’ in order to determine the intent and understand the flow of the conversation. This means it should know when to speak and when to pause (when the person on the other end is talking). While this is essential, the bot should also be able to make the agenda very clear when needed.

For example, voice bots are generally used to inform clients of some important information, reminder or update. An effective bot design would include programming where it doesn’t pause during the time when it’s providing that critical information, irrespective of interruption.

3. (Almost) Zero Lag

As is true with any current technology hardware and software, speed is essential for a pleasant, efficient experience. A good voice bot should be able to interpret, reply, and take action at the same rate as the customer. Lags and slow responses cause frustration within the customer and can create a poor impression which may even lead to loss of the lead.

4. Personalization

It’s extremely frustrating for a customer to have to repeat similar information continuously throughout their path on a company website, call or platform.

An optimally programmed and integrated voice bot should greet the caller promptly, know the history with the caller on various platforms, understand the likely reason for the call or visit based on calling patterns, and, most importantly, be able to personalize suggestions based on knowledge on the customer.

5. Access and Transfer to Live Agents

Voice bots are basically assistants to actual live agents and not their replacements. At any time during a call, the customer needs to have a seamless way of shifting the conversation to an available live agent, and this process should be based on predefined fallback rules. For instance, if the bot is unable to understand an issue within a single iteration of the question, the customer should be redirected immediately to a live agent.

6. Learning and Adapting

Bots have come a long way with regards to interacting with humans. An AI-powered bot can continuously improve accuracy and predictability based on interactions. Currently, well-programmed bots are able to parse long sentences, understand slang and colloquial speech and even comprehend a few multilingual words (without switching language modes).



7 Ways AI Voice Bots Can Transform Your Sales and Marketing

It’s hard to get prospects to listen to you, or even show up for a demo. There is a lot of busywork that goes into generating and converting a lead. Digital lead generation is quite different from the traditional ones. There are a lot more leads and a lot less time to convert them. There is a crying need for some level of automation in this area, and chatbots & AI voice bots are the best way to go about it right now.

Continue reading 7 Ways AI Voice Bots Can Transform Your Sales and Marketing


5 Advantages of Using a Chatbot for Your Business

Chatbots are getting quite popular in the marketing industry since they are bringing up a new and more efficient way for businesses to interact with their community, and more importantly with their customers, riding on the exploding popularity of messaging apps. Adopting this innovative concept can give you a definitive advantage over your competitors.

Here are 5 advantages of using a chatbot for your business:


Continue reading 5 Advantages of Using a Chatbot for Your Business