How Chatbots can Improve Customer Experience

With the rising popularity of the internet and digital marketing, it becomes necessary for businesses to ensure that they provide strong customer service on different platforms.
Chatbots can be integrated into popular applications like Facebook Messenger or Whatsapp where a majority of customers reach out to the businesses for various queries. This simple integration can drastically improve the customer relationship online.

Usually, consumers reach out to the companies regarding any queries about their products/services, discounts/sales, complaints etc. Time is of the essence and users want their queries answered almost immediately. With the help of Chatbots, businesses can reply to these queries instantly irrespective of the time and can even provide some additional information that the customer might find useful.

The biggest advantage is that the bots can be customized to suit the needs and requirements of your business so you can provide the best service to your customers. Many renowned brands like Spotify, Mastercard, Starbucks have already started using Chatbots to delight their customers! These bots can also help accumulate relevant data about your customers which might provide useful
insights for the business.

Have you incorporated a chatbot for your business yet? Let us know in the comments below!

Chatbots in Business Development

Last week, the launch of Oracle’s new artificial intelligence marked a turning point. The company, which was rewarded last year by Forrester Research, is using AIs in the mobile phone market, which has nearly 5 billion users worldwide.

According to Amit Zavery, to continue to strengthen customer relationships, companies must move away from traditional websites and applications to new trends, such as instant messaging and the Oracle Cloud Platform.

“As consumer behavior has changed, businesses need to adapt to what their stakeholders prefer. ”

By integrating channels like Facebook Messenger, Kik, Skype, Slack, and digital voice assistance like Amazon Echo, Amazon Dot and GoogleHome, AIs enable automation of large-scale conversations.

“All the new abilities allowed by the Bots open up new horizons. It allows us to interact with our customers in a more humane way, “says Ryan Klose, General Manager of Technology and Innovation at National Pharmacies.

Businesses will be able to improve their conversational agent over time, by combining automatic cognitive learning with a wealth of knowledge – a system that learns natural language to understand end user intent.

“We are developing a benchmark artificial intelligence that will allow us to build new ones for any industry,” said Michael Menendez, Vice President, IT, BGE and Exelon Utilities.

“Not only does artificial intelligence enable us to offer fast solutions for emerging channels, but it also provides an unforgettable interaction between the customer and the company.

Bots for Industrial Decisions

The Chatbot revolution is here and every day we see brands giant techs release information that makes the technology wiser and its use in business, industries, art and conversations.

Last year Microsoft launches the ‘Microsoft Bot Framework’, it was to encourage developers to create a conversational bot interface. They were designed to work on Skype and Slack and communicate with Microsoft’s assistant Cortana.

If you look at the possibility of using Chatbots, they are quite endless for the consumer market. You can book tickets, order food, clear your doubts instantaneously with a Chatbot. But the uses of it can span much larger on to industries as well as medical fields.

Recently, an article was published by MIT Technology review that talks about an American construction worker that works using an application that helps them review 3D models of architectural projects. During a review, he discovered that the steel frames that they had planned to order were too big to fit the design. Having gotten an overview with this they were able to save lots of money and time. This intelligent AI can help workers make many decisions.

Imagine a situation where a Bot can diagnose multiple people in a hospital with accuracy whereas the doctor has human disadvantages when it comes to time and being at one place at a time. With the increase in the technology the possibility of using Bots to our advantage will only increase!