The market of voice bots has been on a rise for several years now while facing a very convenient rate of adoption by various industries. By 2024, it is assumed that the voice bot market size will exceed a whopping $1.34 billion. Judging by the numbers, it’s insane how powerful and essential voice bots will become in the near future.
Alongside voice bots, AI has developed immensely and has become necessary for the brands to keep up with the technology pace of their customers and offer a consistent brand experience whether it is travel, education, insurance or any other industry for that matter.
Major reasons to adopt Voice-bot technology:
To Scale-up Your Operations
While live agents can handle around 2-3 conversations at a time, voice bots have no limit to the capacity they can operate. This alone can help your business scale up by a massive factor with a significantly reduced budget.
Provide Customer Satisfaction
“With great marketing comes great competition.” And in this world of great competition, it is essential to treat customers with the highest of priorities to stand out. Voice bots help in providing that personalisation and prioritisation to customers in order to build long-lasting relationships with them. Voice bots have the ability to quickly understand queries and issues and respond with the best possible option within seconds. This helps improve engagement and responsiveness, both of which are key in maintaining a good rapport with customers.
Managing Employee Help Desk
Voice bots can help in creating a virtual IT helpdesk for employees. This helps in guiding the employees through their IT requests such as changing passwords etc. All of this can be done easily without any human intervention.
Customer support is by far the most important use-case for voice bots. Simply put, customers or even potential customers can interact with a voice-bot 24/7 and clarify queries, buy products, etc. easily. This gives your business a non-sop time span so your business keeps running even when your employees are off-duty.