The gaming market is vast and has expanded greatly in recent years, both in the form of in-app mobile games, online and console multiplayer games. Its worldwide market is expected to grow to $180.1 billion by 2021. That being said, chatbots are proving to be a solid solution for in-game customer support to meet players’ high expectations for fast customer service.
Bots can immensely lower support costs for gaming companies while exponentially speeding up resolution time which is why companies are jumping at the opportunity to integrate chatbots in their gaming foundations.
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