Fast paced technology is changing our lives everyday. Companies now have the ability to provide immediate and personalized responses to customers, and thus improved their level of customer satisfaction. All this has been possible with the use of voice bots.
“The global chatbot market is expected to reach USD 1.25 billion by 2025, growing at a CAGR of 24.3%, according to a new report by Grand View Research, Inc. Most companies prefer in-built chatbots on their websites as they facilitate enterprises in providing instant customer interaction.”
With 80% of companies planning to implement some type of chatbot by the end of 2020, it is becoming increasingly popular to use a chatbot for improving business processes.
Most companies implement a similar procedure: create a chatbot, promote it, engage with users through it, and grow your business.
But one of the most important things that this procedure requires is a tightly bound strategy that makes it work.