Chatbots have been around for a while now and there have been hits and misses since its inception. We’ve cracked the mysteries on what makes a bot successful and the tips to create a perfect bot. And since brands have realized the true potential of bots, they all have incorporated it in some aspect of their business.
Unfortunately, the crowding of bots on the internet have made it difficult for every single chatbot to stand out. This brings us to marketing. How can a business effectively promote their messenger bot and not let it get lost in the crowd?
Well, we’ve got just the right tips to ensure all your existing and potential customers are aware of this feature.
Increase the visibility of your bot
The first step to promote your bot is identification. All your development efforts are baseless if users cannot easily discover your bot. There are different steps to go about this.
Create messenger QR codes and place them at your store, events, office or even upload them online on your social media handles and website. This will allow the user to quickly scan the code and get in touch with your business
Add a “Message Us” button on your Facebook page
Place a “Message” button on your website too. The facebook message plug-in can be embedded onto the website and it can help direct the user to your messenger bot if they have any queries. It also helps push all your efforts to one uniform location
Give your bot an identity and a username so people can easily type in the name of your chatbot and locate it
It’s all about the content
Now that we’ve covered visibility and brought the user to your chatbot, it is important that the bot engages and assists the user effectively as possible. To achieve this, it is important to understand the reasons behind creating a chatbot and what makes your chatbot unique.
It is imperative to convey information about your bot, its latest updates and features to ensure top of the mind recall and also to maintain the interest of your audience. This will also provide room for user reviews and feedback to help fine tune your bot’s performance. Your bot can be made more fun and interesting by incorporating GIFs, audio and video files.But do note that your updates about the bot do not become spammy for the users.
With the right balance of the above mentioned tips, you are surely on the right path to Chatbot success!
Ahead of the highly anticipated release of Baahubali : The Conclusion, the makers wanted to promote the launch with an interactive Chatbot quiz to give fans a quick recap of the movie.
Social & Digital Agency KRDS India was roped in to develop an interactive Chatbot on the page to promote the movie. The move comes after KRDS India developed a series of movie promotion Chatbots, recently for Kaabil, M.S Dhoni, Jolly LLB 2 and Badrinath ki Dulhaniya.
The Chatbot was launched on Baahubali’s official facebook page after the trailer was launched on 15th March 2017. The idea was to engage the users and get them to guess on the storyline of Baahubali 2 from whatever they could gather on the trailer of the movie.
Users can message the page to play the #ChatQuizChallenge that had 5 trivia questions from the Trailer. The BOT is a multi-lingual BOT and is available in five languages – English, Hindi, Tamil, Telugu and Malayalam.
Commenting on the Chatbot, Senthil Anand – General Manager at KRDS India Agency said: “With the huge success of Baahubali – The Beginning, fans of the movie across India have been eagerly awaiting the sequel and keeping this in mind, the #ChatQuizChallenge was launched to fuel the anxiety created by the trailer and to get users to subscribe and get new updates from the production crew. We’ve already seen good reception to the BOT on all languages and hope to hit a milestone with the number of subscriptions to the Chatbot soon” At the end of the quiz users can receive a customized Baahubali 2 artwork with their profile picture to show their support for the franchise. The user could also subscribe to the Chatbot to get exclusive updates from the production crew of the movie.
The Chatbot was a raging success with over 86,000 users within two days. It can be accessed by messaging the page or on messenger
We are at the brink of a Chat Bot revolution on instant messaging applications. As downloads for applications on social networks go down, brands are choosing to come to the place where the user spends most time, in the safety of their favourite instant messaging applications.
As countless brands have taken the plunge to introduce Chat Bots to automate the conversation with their audience it is quite clear that Bots are here to stay. As Facebook revealed in July the presence of over 11,000 bots on Facebook Messenger and counting, bots have been taking the world by the storm.Whether it is booking a dinner table or scheduling an appointment with a doctor, customers can now carry out a spectrum of online transactions within the comfort zone of their Instant Messaging Applications.
According to a study by Business Insider, Messaging applications have now surpassed social networks in terms of usage. This confirms the notion that brands must actively adopt the idea of connecting with its customers and potential users on Instant Messaging Applications instead of pushing more stand-alone applications of social networks. An important aspect of the new revolution of conversational user interfaces is the adoption of a human like persona for the bot. Whether it’s the sweet talking Siri or Cortana, bots now act as a personal virtual assistant with human like qualities which makes the experience of interacting with the bot more enriching rather than monotone or without emotion.
This also provides the brand much room for injecting their brand’s personality in the bot. The bot thus acts as a spokesperson for the brand managing countless interactions at the same time with ease and eliminates human errors. With a proper and extensive strategy, bots can not only automate daily tasks for the brand but will be able to establish and build a lasting relationship with your customers.