Here are the steps to build a good ChatBot:
1.They do not play guessing
Everyone is talking about artificial intelligence (AI). However, Chatbots too focused on understanding natural language, finally forget to guide the user.
If the user can access a feature by writing a complex sentence, they can also do so by clicking a single button. It is neither helpful nor relevant to ask them too much detail.
A good ChatBot must consist of:
A welcome message that explains the Bot’s mission.
A menu that reminds users what they can do.
A simple “button” and quick answers .
Artificial intelligence is a bonus. If the Bot can understand 1% of what the user writes in a complex sentence, that’s good enough.
2. They must be beautiful
Despite the constraints imposed by Messenger, you have no excuse to create a visually unattractive Bot.
It is necessary to use as much as possible attractive images and visuals, of course in line with the identity of the brand.
3. Make short answers
Short answers are much more appreciated by users. You can also insert emojis , pictures or icons in your answers.
Your Bot will look much more comfortable with emojis and users will feel closer to it at the same time.
Be brief and concise.
A user is attracted to visual elements. Long texts in ChatBots are a brake for the user. It will not read the superfluous text, which can be problematic if your text contains important information …
It can never be repeated enough, to create a successful ChatBot: be brief.
In summary, your ChatBot:
– Should not play guessing
– Should propose buttons and quick answers
– Have a beautiful design
– Include emojis
– Should comprise of short texts
With that, it is impossible to miss your Bot!