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Chatbots and their Roles in Multiple Industries for Business

Two new industries – healthcare and banking – are on the verge of becoming the next big users of chatbots. Why these industries?

Chatbots have been recently been useful for industries across the board, here’s a look at the Chatbots in different industries and how they are helping business.

E-commerce

1800Flowers was one of the first companies to use chatbots for direct sales. You can browse and buy your flowers without ever talking to a person or even visiting the site. There are multiple Chatbots for retail and e-commerce like ordering a Pizza to  shopping for clothes.

The press

Many applications like Wall Street Journal and CNN rely on chatbots to help users customize their news and offer daily updates. There are also applications, such as Line and Quartz, specifically designed to help you receive daily news via a chat interface.

Tourism

Chatbots such as KAYAK, SnapTravel, Skyscanner are used as personal travel assistants to get prices, reviews and keep abreast of the changing weather and other things that could affect your trip.

Although chatbots can not completely replace human customer service to solve problems, they can quickly become an invaluable tool for frequently asked questions or for performing basic tasks such as communication.

Chatbots in the health industry

Although you do not imagine asking a health question at a chatbot, note that health is one of the biggest growing chatbot markets in the world. You will not receive any prescription or diagnosis from a chatbot, but for common questions or even to locate patients or healthcare professionals, chatbots could easily find their way into a medical practice.

Chatbots in the banking sector

The bank via chatbots is infinitely faster for the bank and its customers. Why call your bank or connect to a mobile portal to find your balance when you can send a message on your bank’s chatbot with your request?

Chatbots in the banking sector are designed to handle everything from deposit checks to money transfer and processing of basic questions. They can even be used to avoid fraudulent transactions without having to spend more than 20 minutes on the phone.

The biggest obstacle with these types of chatbot is to make sure the servers need to be secure. For example, if a stolen phone is used, the thief can not talk to your bank’s chatbot, so there may be conversational security checks to prevent this from happening. Chatbots quickly become one of the most versatile tools in the digital age. When properly programmed, they can be valuable tools for almost every industry. If you spend a good part of your day answering the same questions to your customers, it might be worth investing in a conversational robot for your business.

 

Steps To Creating An E-Commerce Chatbot

Have you ever talked to a chatbot without getting the appropriate answer?

In this article, we will give you some guidelines that you can follow when creating your chatbot. This will help your customers keep their cool if the Chatbot doesn’t understand what the users are saying.  When you create your chatbot, you need to know your customers. Is your core customer a 50-year-old woman who does not use the new technology so much? Ok, in this case your bot must also be 50 years old.

A good menu = a happy customer

When your customer starts chatting with your e-commerce chatbot, it’s because he is interested in your products. To help a client avoid getting stuck in a conversation with your chatbot, your persistent menu needs to be well thought out.

Having things like “Categories”, “Opening Hours” and “Getting to the Site” will definitely help your customer find what he or she is looking for. You might think that “Going to the site” is weird, but you have to accept that your chatbot is not perfect, it does not understand everything and can hang. The redirection of your customer on your website can therefore be a good way to display your products, for example.

Today’s chatbots are not human

Your chatbot will never be human, or at least for now. The experience of users improves over time and the technology of the bots never ceases to exceed to understand the human language. When your robot does not understand something, it should respond with something like “I did not understand what you’re saying. Do not hesitate to visit our website www.yourwebsite.com or if you want to chat with a real person, I can easily do it “.

Answering something like “ok” when your chatbot does not understand is to be avoided, this will be experienced as a bad experience for the client.

Today, you should always compare your chatbot to a machine that can only follow a set of rules. It can not be human, so do not try to make it human. In the beginning, your robot may not understand a few simple conversations, you have to train your bot and develop it, it is the best technology to understand your customers.

Creating a good chatbot is not easy! But the teams at Oh my Bot! are always here to help you!