Building a chatbot has become considerably easy with the introduction of different softwares, app and chatbot development tools. But with the introduction of such softwares, businesses pay attention to just the development of the bot and forget to constantly improve it. That’s why most of the bots fail.
Building a bot is just the first step. The UX and UI of the bot is of utmost importance. The bot must be easy to talk to and interact with. If this is missing, then your bot is no longer useful to the user.
Ensure all buttons are functional
Any normal conversation with a bot involves the user clicking on different buttons to provide answers. So the buttons must be thoroughly tested to ensure that it is responsive at all points of the conversation. Sometimes, the user would come back to the conversation and try to employ the old buttons instead of starting a conversation from the scratch. If the buttons aren’t responsive, you are losing out on valuable customers.
Increase wait time to allow users to read the messages
This is a flaw that most of the chatbots suffer from. Most bots continually spam the user with multiple texts at a time. This does not give the user any time to read every message as the new messages will move the text that the user is already reading. This leads to poor user experience. Therefore, it is advised to have some wait time in the middle before the bot sends out another message.
Try to re-engage after end of conversation
The bots must be equipped to re-engage the user with some valuable information after the end of conversation to ensure future engagement. But there is a fine line between trying to engage with the user and spamming the user. ONLY message the user if you have something that the user would find useful. Otherwise, you might actually end up hindering the performance of your bot.
Building a successful chatbot is a constant journey. There is something new to learn everyday. Trying to incorporate new trends and learnings is the way to instill growth in your chatbot.