Chatbots have been making lives easier for people ever since its introduction. AI technology has come a long way with revolutionary innovations being made year after year. Bots have seeped its way into multiple industries and are making its way into workplaces.
Lot of companies have introduced bots to their offices in some way or another. But how can the usefulness of the bot be measured? What are the metrics that we need to focus on? What are the metrics that don’t matter. This article aims to answer all of those questions.
Accessibility
When a bot is incorporated in a workplace, it is necessary that is also easily accessible by the employee. One way to go about this would be to incorporate the bot into their existing interfaces or applications. The bot loses its value if the employee has to open a completely different application to access it.
Easy Maintenance
Since most of the chatbots for companies are developed by external agencies, if there is a minor problem or error, the company has to go back to agency to fix the error. This process leads to a waste of time and energy. Although, it may not be possible for employees to handle the complex technical aspects of the bot, there should be a mechanism where atleast small errors can be fixed internally.
Bots that go beyond providing information
Yes, it is important to get the right information at the right time and bots are incredibly useful in that aspect. But what would make them even better is if they could actually perform transactions for you. Going the extra mile is what makes a successful bot. The bots can be programmed to set appointments, give reminders etc. The possibilities are endless.
If your office bot is on the path to achieving some of the above mentioned points, then you have nothing to worry about. Let us know if you have any other factors that contribute to the sucess of a workplace bot.