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Voice Bots in the Customer Service Arena

There are certain traits of a good customer service process that all customers have come to expect in the last decade. These traits are:

  1. Instant response – A lot of customers believe that waiting times on phones and chat are too long.
  2. Autonomy – A lot of customers would look for answers by searching for it themselves rather than contact customer services.

A chatbot does both of those things. It reduces wait times by keeping people engaged with relevant questions and it lets people choose how they want to proceed with their search for information.

But with the rise of advanced speech recognition technology, it is a safe bet that voice bots will become the frontier of customer self-service.

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Chatbots in Marketing: How Chatbots Helps Convert More Leads

As we progress into 2020, with the digital era at its peak, it becomes harder and harder for brands to break through the noise and make themselves heard. Also, with all the marketing clutter on the internet, people like it when something out of the mess is personalised for them.

That is why brands have been approaching their marketing strategies to create personalised campaigns for their consumers. But the problem is that with such a vast number of online followers, most brands can’t keep up with creating a personalised experience for everyone. The best solution for this problem is to create a chatbot that represents the company at the very forefront of all communication: social media.

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VoiceBots : How AI Voice Will Dramatically Enhance The Way You Work

Voice assistants like Google, Alexa, Siri, etc. have become a day-to-day affair in the lives of a 21st-century human. Not only that, but such assistants can easily be accessed by your smart devices like your phone, smartwatches, home appliances, navigation systems, etc.

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How Therapy Chatbots have the Potential to Transform Psychology

Chatbots have been paramount in advancing countless industries through the modern era of technology and social media. Companies have used them to ensure round-the-clock customer interaction and service but their true revolutionary leap lies in their work in the psychology sector. Chatbots are certainly not a replacement for human interaction, but they are an essential always-available resource, which isn’t always the case for human practitioners.

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