How Can Non-profits Benefit From a Chatbot

Chatbots are the current trending feature that companies and businesses are going gaga over! Ever since Facebook allowed companies to program Chatbots in their messenger, there has been a steady rise in AI technology on Facebook. Everybody wanted to join and be a part of the NEXT BIG THING. Chatbots would be able to answer questions immediately, and allow the people to concentrate on bigger things.

Bots have slowly creeped their way into different industries and businesses. And believe it or not, NGOs and Non-profits can actually benefit from bots.

Here’s how chatbots can be a great asset for your non-profit –

Answer basic queries on time everytime!

It is no surprise that a NGO page on FB will be getting loads of questions from the users like, “How can I volunteer”, “How can I donate money for this cause”, “When is your next event happening”. If only there was a system that could ask answer these monotonous questions so you didn’t have to. Chatbots can help do this for you. And these queries could be answered instantly regardless of what time they come in.

Gathering a community

A non-profit’s success is all about the donors, volunteers working towards a common cause. It is about bringing them together and forming a strong community. Chatbots can help make this happen. They can send out regular alerts to users based on previous communications. The alerts can be about new events, updates or anything that might help the non-profit to make their community stronger.


This is one of the core activities for any NGO. They need to actively raise funds to keep move their cause forward. Instead of directly asking users to donate some money, the bot can help share stories, experiences and related data that can motivate the user to actually do something for the cause. It reduces the manual effort but still gets the job done.

Moreover, bots can help gather data based on their interactions. It can provide useful insights regarding the audience and help funnel the non-profit’s to the right audience.

Do you have any other reasons as to how bots can help a non-profit? Let us know in the comments below!

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