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Voice Bots in the Customer Service Arena

There are certain traits of a good customer service process that all customers have come to expect in the last decade. These traits are:

Instant response – A lot of customers believe that waiting times on phones and chat are too long.
Autonomy – A lot of customers would look for answers by searching for it themselves rather than contact customer services.

A chatbot does both of those things. It reduces wait times by keeping people engaged with relevant questions and it lets people choose how they want to proceed with their search for information.

But with the rise of advanced speech recognition technology, it is a safe bet that voice bots will become the frontier of customer self-service.

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Chatbots in Marketing: How Chatbots Helps Convert More Leads

As we progress into 2020, with the digital era at its peak, it becomes harder and harder for brands to break through the noise and make themselves heard. Also, with all the marketing clutter on the internet, people like it when something out of the mess is personalised for them.

That is why brands have been approaching their marketing strategies to create personalised campaigns for their consumers. But the problem is that with such a vast number of online followers, most brands can’t keep up with creating a personalised experience for everyone. The best solution for this problem is to create a chatbot that represents the company at the very forefront of all communication: social media.

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VoiceBots : How AI Voice Will Dramatically Enhance The Way You Work

Voice assistants like Google, Alexa, Siri, etc. have become a day-to-day affair in the lives of a 21st-century human. Not only that, but such assistants can easily be accessed by your smart devices like your phone, smartwatches, home appliances, navigation systems, etc.

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How Therapy Chatbots have the Potential to Transform Psychology

Chatbots have been paramount in advancing countless industries through the modern era of technology and social media. Companies have used them to ensure round-the-clock customer interaction and service but their true revolutionary leap lies in their work in the psychology sector. Chatbots are certainly not a replacement for human interaction, but they are an essential always-available resource, which isn’t always the case for human practitioners.

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3 Steps To Create The Perfect Government Chatbot

Chatbots are slowly taking over every aspect of a business, right from customer service to marketing. Their efficiency and usefulness have been proved time and again. We see that even Government organisations are starting to understand the benefits of having a chatbot incorporated into their activities. But developing a bot for a government organisation poses a lot more risks. Here are some steps to consider to ensure you don’t make any errors –

Ability To Handle Complex Conversations

Chatbot agencies must ensure that the bots are built to support complicated conversations and provide them access to data repositories that can help them solve the user query (ex- calculating social security benefits). Your bot is of no help if it does not have the right access to resources to help citizens with their day-to-day concerns.

Smooth Conversational Experience

Just as it is important to make sure your bot is smart and has access to the right data, it is also equally important that there is a smooth cross channel integration. Yes, a bot cannot provide all the answers, but it must be well connected to direct the user to the right channels without causing any confusion. This will help end users get the same information from chatbots as they do from more traditional channels like web and mobile.

A Bot That Can Explain Itself

We’ve now created a smart bot seeped with the right information, the next step is to ensure that the users can easily understand what the bot is trying to communicate. Step away from technical jargons and complicated words. The goal is to simplify things for the user and not complicate it further. Agencies need to be prepared and choose a chatbot platform that can easily explain its decisions in clear and understandable language. This will help build the authenticity of the bot and increase the public trust.

Are Chatbots The Future of Insurance?

The Chatbot is one of the hottest topics in most businesses across all industries. Indeed, in full digital acceleration , companies want to modernize their services , and in particular their customer relationship. Chatbots undoubtedly represent a quick optimization solution : a recent study by Gartner shows that 85% of the customer relationship will be automated by 2020. And one of the main sectors concerned is insurance.

The challenges of digital are considerable for insurance companies: they must not only adapt their business models to the needs of consumers, but also digitize their internal processes. A recent CCM Benchmark study of more than 1,370 users shows that 49% of respondents would be willing to use Chatbot to contact their advisor . However, they would not give up the opportunity to interact directly with their bank or insurance.

Chatbots as insurance advisers?

Bots are blessed bread for the entire sector at the time of the big data explosion. They are able to learn and adapt as they are used and search for information in large volumes of data in seconds. Artificial intelligence allows properly programmed Chatbots to recognize patterns and repeat actions from certain words, phrases or other stimuli.

The future of insurance?

With the bots advisors, insurance companies are bringing their services into a new era. The Chatbots allow them to answer most of the questions of the insured, that they relate to the offers and tariffs and their conditions, but also on the declaration of claims and the prevention. For a frictionless customer experience, think of a bot Messenger or WeChat : the customer contacts you directly from his account.

Be careful though, the first versions of a Chatbot are never satisfactory! The agency needs to “teach” it how to react to a given interaction. Finally, users must be aware that they are dealing with a bot and not a human agent, to avoid disappointment with the service or the company.

The future of Chatbots in the insurance sector will obviously depend on the development of artificial intelligence . The more machine learning and algorithms are improved, the more interactions with Chatbots will come closer to a human conversation.

How To Create A Good Messenger ChatBot?

Here are the steps to build a good ChatBot:

1.They do not play guessing

Everyone is talking about artificial intelligence (AI). However, Chatbots too focused on understanding natural language, finally forget to guide the user.
If the user can access a feature by writing a complex sentence, they can also do so by clicking a single button. It is neither helpful nor relevant to ask them too much detail.

A good ChatBot must consist of:
A welcome message that explains the Bot’s mission.
A menu that reminds users what they can do.
A simple “button” and quick answers .

Artificial intelligence is a bonus. If the Bot can understand 1% of what the user writes in a complex sentence, that’s good enough.

2. They must be beautiful

Despite the constraints imposed by Messenger, you have no excuse to create a visually unattractive Bot.
It is necessary to use as much as possible attractive images and visuals, of course in line with the identity of the brand.

3. Make short answers

Short answers are much more appreciated by users. You can also insert emojis , pictures or icons in your answers.
Your Bot will look much more comfortable with emojis and users will feel closer to it at the same time.

Be brief and concise.

A user is attracted to visual elements. Long texts in ChatBots are a brake for the user. It will not read the superfluous text, which can be problematic if your text contains important information …

It can never be repeated enough, to create a successful ChatBot: be brief.

In summary, your ChatBot:
– Should not play guessing
– Should propose buttons and quick answers
– Have a beautiful design
– Include emojis
– Should comprise of short texts

With that, it is impossible to miss your Bot!

Things To Consider Before Branding Your Chatbot

Chatbots are very efficient when it comes to solving problems for a business. There is a huge influx of chatbots by different brands and companies, there arises a need to ensure that your bot stands out. Branding your chatbot can help tackle this problem. By creating a separate identity for your bot, you can ensure better recall value by its users.

Although, branding is an important step towards creating a successful chatbot, here are some factors that you have a consider before creating branding your business chatbot –

Setting a realistic goal

It is true that technology has come a long way and almost anything is achievable with the help of artificial intelligence and virtual assistants. But, creating a bot that can perform multiple activities takes time and you might end up losing the focus on why the bot was created in the first place. For this reason,the bot must have a clear, achievable goal that it can perform perfectly every single time.

Chatbot should align with your brand

It is important to develop a bot whose persona is aligned with your brand and its values. If your bot is entirely different from your brand, the result will be unfavourable for your business.Make sure your bot is consistent with the overall brand experience your customers are already aware of.

Chatbot must be relatable to your target audience

The personality of your bot must be in sync with your target demographic. Let’s say you are cool e-commerce clothing brand for young women, then your bot must be funny and quirky and full of life. It must be like a best friend you go shopping with. But if your bot is formal and to the point, the users cannot relate to your bot.

Do you have any other factors that can affect the branding of your bot? Let us know in the comments below!

How To Generate Leads Using Chatbots

Time and again Chatbots have proved their effectiveness when it comes to assisting companies from different verticals. Although, it was predominantly used as a tool to improve customer service, it has seeped its way to other functionalities too. And we’ve got some tips on how these smart chatbots can also help your business generate leads

Interact with users using live chatbots

Live chats are useful because they can instantly talk to users on your website or social media channels and help them out whenever required. Let’s say an user visits your website and engages with your bot regarding a certain product. At the end of the conversation, your chatbot can request the user for their email ID so they can be informed of upcoming deals and discounts. This way, you will slowly start building prospective leads and keep them informed about your brand through mailers

Educational chatbots

We already know it is important for brands to answer the user’s queries immediately. But it is also important for brands to understand that they should be equipped to educate the users i.e be able to answer questions that the user has not even asked yet. The chatbots can tips/hacks or any other info that might interest the user. Through this, you can continue your email list.

Help with the purchase

Chatbots can also act as your virtual shopping buddy! It can help the visitors on your website make the right purchases by suggesting the right products. Let’s say a user is looking for dresses, your bot can add value by recommending matching accessories or bags to buy. At the end of the purchase, the bot can simply ask the customer for their email ID, and they’d be happy to share it with the bot if they’ve had a good shopping experience.

What Are The Features Of A Successful Workplace Chatbot

Chatbots have been making lives easier for people ever since its introduction. AI technology has come a long way with revolutionary innovations being made year after year. Bots have seeped its way into multiple industries and are making its way into workplaces.

Lot of companies have introduced bots to their offices in some way or another. But how can the usefulness of the bot be measured? What are the metrics that we need to focus on? What are the metrics that don’t matter. This article aims to answer all of those questions.

Accessibility

When a bot is incorporated in a workplace, it is necessary that is also easily accessible by the employee. One way to go about this would be to incorporate the bot into their existing interfaces or applications. The bot loses its value if the employee has to open a completely different application to access it.

Easy Maintenance

Since most of the chatbots for companies are developed by external agencies, if there is a minor problem or error, the company has to go back to agency to fix the error. This process leads to a waste of time and energy. Although, it may not be possible for employees to handle the complex technical aspects of the bot, there should be a mechanism where atleast small errors can be fixed internally.

Bots that go beyond providing information

Yes, it is important to get the right information at the right time and bots are incredibly useful in that aspect. But what would make them even better is if they could actually perform transactions for you. Going the extra mile is what makes a successful bot. The bots can be programmed to set appointments, give reminders etc. The possibilities are endless.

If your office bot is on the path to achieving some of the above mentioned points, then you have nothing to worry about. Let us know if you have any other factors that contribute to the sucess of a workplace bot.